Pass Assurance & Money Back Guarantee
At Practice Tests Academy we are very confident that our own products are going to help you to pass your CIMA exams. Your purchase is a commitment to us (that you are going to devote enough time to go through our product) and from us (that you will be successful on your CIMA exam day).
In fact, we are so confident about our products, that we offer the following features:
- 7 Day Money Back Guarantee - We strongly believe in the quality of our products. However, if for any reason you don't like what you see AND you have only consumed up to 10% of all the material, drop me an email on email@example.com and we will refund you your money. We want you to be sure that you've made the right choice. We trust you will take it as a form of a good will and that you will not try to abuse it. We can monitor your progress from the back-end of our tool. Also, we do not provide Money Back Guarantee for highly discounted products (30% discount or more).
- Pass Assurance - If you use one of our products to prepare for your CIMA exam and are unlucky with your final exam result for that paper, we will prolong your access to the tool until you pass your exam. Just email us on firstname.lastname@example.org with a picture of your failed score and we will prolong it from the date of your failed exam for the original duration of your purchased package (e.g. 180 for practice kits or complete video courses, 90 days for single mocks).
Note about Kaplan Materials
Kaplan Publishing is managing the delivery of their materials (physical delivery or granting access to their secure platform. Since those are not our own packages, we do not give money back guarantee and pass assurance.
Conditions that apply for the 7 Day Money Back Guarantee:
- The claim to get refunded has to be submitted by email to email@example.com within 7 calendar days after your purchase.
- The money will be refunded in full to the PayPal account or Credit Card that you used to make the purchase.
- Practice Tests Academy will not be able to reimburse you if you have selected an offline payment.
- 7 Day Money Back Guarantee applies only to products that cost more than £35.
- Our guarantee does not apply to products, that were discounted more than 30% (e.g. MCS promotion in the last days before the exam).
- Practice Tests Academy does not provide partial reimbursements for any part of the product. (Update 11.12.2017)
- You can only claim the money back if you haven't consumed more than 10% of the of the purchased product.
- Let us know what is the reason for your refund. In this way, we will know what we could improve in the future.
Conditions that apply for the Pass Assurance:
- The name of the student who bought our product has to be the same as the one, who took the exam. Please scan (make a photo of) the result and send to us via email - firstname.lastname@example.org
- The paper the student purchased the product for is the same as the one he/she failed.
- The student used Practice Tests Academy's product, meaning he/she at least attempted 50% of the questions purchased - in case of the OT papers. In case of the Case Studies, Pass Assurance is not applicable to the MCS Mock exams and any additions to our packages like mocks marking or webinars.
- The access to the specific package will be prolonged for another period that this package was originally for (e.g. in case of 600 Q&A packages - it is 180 days) from the date of your failed exam.
- If the student has already had an extension based on a failed exam, he/she can be eligible to get another extension provided he/she has actually attempted and failed the exam he/she had a subscription for. PTA will not prolong access for students, who haven't even attempted the exam since the last extension was granted. However, we can offer 50% discount for those courses/packages. (Update 20.06.2018)
- If Practice Tests Academy stops providing services for a specific topic, Pass Assurance will not be eligible anymore.
- Practice Tests Academy may withdraw the Pass Assurance at any time in its sole discretion. Any such withdrawal shall not affect students who have purchased any CIMA package at the date of such withdrawal. Such students shall continue to be eligible for the 7 Day Money Back Guarantee and Pass Assurance.
- If you have breached, or are in breach of any of the Terms and Conditions, you will not be eligible for the Pass Assurance.