At Practice Tests Academy, we stand behind the quality of our study materials and are confident they can help you succeed. However, we also understand that sometimes things don’t go as planned. That’s why we offer a 7-day money-back guarantee on selected products to give you peace of mind when purchasing.
To ensure this policy remains fair to both our students and our business, please review the full terms below.
You may request a refund within 7 days of purchase if:
The product is eligible for a refund (see exclusions below),
You have not used the product significantly (see definition of usage),
You are not on a subscription plan (see Section 6).
Refunds are not automatic. To apply, please email support@practicetestsacademy.com with your order details and reason for the request.
To prevent misuse, we consider a product used and therefore non-refundable if:
Mocks: A mock exam has been opened — even briefly. These are high-value materials and cannot be “unseen” once accessed.
Courses or Practice Kits: More than one lesson or quiz has been accessed, or any protected files (e.g., PDFs, solution documents) have been downloaded.
Other features: Flashcards, mini-mocks, or quizzes have been used meaningfully beyond a basic preview.
Note: Moodle’s activity completion percentage (e.g., “5% complete”) is not used to determine refund eligibility. We rely on our internal system logs to review real activity, including timestamps and access to individual resources.
Accessing even one core resource (e.g., a mock exam) within a full course counts as usage, even if the rest of the course is untouched.
We reserve the right to review backend logs in the event of a dispute.
Our platform is fully tested on Chrome and Firefox browsers on desktop/laptop devices running Windows or macOS.
While many features may also work on tablets or mobile devices, we cannot guarantee full compatibility due to frequent updates from Apple (iOS), Google (Android), and hardware manufacturers.
If a feature such as drag-and-drop doesn’t work properly on your tablet or mobile, but does on Chrome/Firefox desktop, this is considered a device limitation — not a platform fault — and not a valid reason for a refund.
We frequently update our materials, including solution files and mock content. If you’re seeing outdated content, your browser may be displaying a cached version.
To resolve this, please clear your browser cache or use an incognito/private window. We cannot offer refunds for issues caused by device-side caching or internet/browser settings.
If you meet the conditions above, email support@practicetestsacademy.com with:
Your full name
Email used at checkout
Order number (if available)
Name of product
Short explanation of the issue
We typically respond within 3 working days. If approved, your refund will be processed within 3–5 working days. Please note that your bank or card provider may take up to 10 business days to credit the amount back to your account. This timeline is out of our control.
While payments are deducted instantly, refunds are handled by external banking systems, which unfortunately take longer.
All subscription-based purchases are non-refundable once access is granted. When you subscribe, you gain immediate access to our full platform — including quizzes, mock exams, lectures, and support — which cannot be revoked.
We recommend reviewing our free packages or course previews before subscribing to ensure the product meets your needs.
You can cancel your subscription at any time to avoid future charges, but no refunds will be issued for the current billing period.
Refunds will not be granted for:
Products discounted by more than 30% (e.g., Black Friday deals, bundle promotions)
Products marked “final sale”
Purchases where core resources have been accessed (e.g. mocks, PDFs, multiple quizzes)
Subscriptions, once activated
We do not offer partial refunds for partially used content. If a key feature has been accessed, the product is considered used in full and no refund will be given.
We care about your success and experience. If you’re facing a technical issue or are unsure how to use our materials, we encourage you to reach out before requesting a refund. Our team is here to support you.
