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Why we offer Pass Assurance?

At our company, we believe in empowering our customers to achieve their goals and reach their full potential. That’s why we offer a pass assurance policy for select products and services, designed to give you the support and resources you need to succeed.

With our pass assurance policy, you can feel confident in your ability to achieve your goals, knowing that we are there to help you every step of the way.

Whether you are preparing for an exam, building new skills, or seeking professional development, we are committed to your success and are here to support you.

What is covered in the Pass Assurance

Pass Assurance simply means that we will prolong the access to the package you have previously purchased in case you fail your exam.

The goal of pass assurance is to help you feel confident and supported in your pursuit of your goals, and to ensure that you have the resources you need to succeed.

At Practice Tests Academy, we understand that preparing for an exam can be a challenging and stressful experience. That’s why we offer a pass assurance policy for select products, designed to give you the support and resources you need to succeed.

Eligibility and Process

Our pass assurance policy is simple: if you fail an exam within the duration of the package that you have purchased, simply send us a screenshot of the failed result, and we will prolong your access to the product, free of charge. This means that you can continue to prepare for the exam at your own pace, with the full support of our expert team of instructors and resources.

With our pass assurance policy, you can feel confident in your ability to achieve your goals, knowing that we are there to help you every step of the way.

Conditions and Timeframe

To be eligible for our pass assurance policy, there are certain conditions that must be met. These conditions include:

  • The exam you failed must be within the duration of the package that you have purchased.
  • The package you have purchased must be for the same paper as the exam you have failed, and it must be registered under the same user’s name.
  • You must send us a screenshot of the failed result.
  • We will extend your access to the course by adding the same original product duration starting from the failed exam date. This means that if you purchased a package with a 90-day access period, and you failed the exam on day 45, we will extend your access for an additional 90 days starting from day 45.
  • We will continue to extend your access to the product if you keep failing the exam, as long as you continue to provide us with evidence of your failed attempts. We want to ensure that you have the support and resources you need to succeed, and we are committed to working with you to help you achieve your goals.

At Practice Tests Academy, we are committed to helping you achieve your goals and succeed in your exams. Our pass assurance policy is just one of the many ways we support our customers, and we are proud to offer this additional level of support and assistance. If you have any questions about our pass assurance policy or any of our products, please don’t hesitate to contact us.

Limitations and exclusions

While we are committed to helping you pass your exam with our pass assurance policy, there are some limitations and exclusions to keep in mind.

  • Please note that our pass assurance policy only applies to the packages that we have created.
  • Kaplan and BPP products are excluded from our pass assurance policy.
  • Also for any CIMA Ultimate OT papers – we will not extend Kaplan study texts. 
  • Additionally, we require that you demonstrate that you have put in effort and preparation before we can extend your access. Specifically, you must have used at least 70% of our package, as indicated by the progress bar, and still failed the exam.
  • For CIMA Case Study higher packages, while we will prolong your access to the course, however any additional services such as mock’s marking or 1:1 tuition will not be part of the pass assurance.
  • Also, in the case of CIMA Case Studies, we will prolong your access for the next exam sitting session after your failed exam.
  • Please note that we will not prolong access for students who have not attempted the exam during their subscription period. However, we do offer a 50% discount for the renewal of the same product (excluding Kaplan and BPP ebooks and CIMA Case Study packages).
  • In case Practice Tests Academy ceases to deliver services for a specific product or service, the pass assurance for that product is automatically withdrawn.

With these limitations and exclusions in mind, we hope that our pass assurance policy provides you with the support and resources you need to succeed in your exam preparation journey.

Expiration

It’s important to note that our pass assurance policy has an expiration date. Specifically, the exam you failed must be within the duration of your package and the package must be for the same paper as the exam you failed and for the same user’s name. We will extend the access to the course by adding the same original product duration starting from the failed exam date.

Furthermore, while we will keep extending your access if you keep failing, we do have a limit to the number of times we can do so. This limit will be determined on a case-by-case basis, depending on the specific product and package you have purchased.

We hope that our pass assurance policy provides you with peace of mind and the support you need to pass your exam.

Contact Information

If you have failed an exam and would like to request an extension of your access under our pass assurance policy, please contact us at [email protected].

Our customer success team is dedicated to helping you succeed and will respond to your request within 48 hours.

Please make sure to include a screenshot of your failed exam result as well as any other relevant information, such as the specific product and package you have purchased.

We are committed to providing you with the best possible support and helping you achieve your goals.